Software Use Guidelines
Qumulo provides a simple, highly scalable, file data platform that runs in the data center and the public cloud.
Qumulo is available as a subscription license or on a consumption basis. A subscription license allows you to use Qumulo on hardware of your choosing in your own data center. Qumulo is available in two license classes (Active and General Purpose) with unique characteristics and features designed to meet specific needs.
To determine the appropriate subscription license for your workloads, choose the Qumulo software class, capacity, and time period you need. Your Qumulo Subscription includes our world-class support and every feature released during the subscription term. Because additional features and future releases are included in your Subscription, the value provided by Qumulo’s file data platform increases with every release.
During your Subscription, you are entitled to receive all Qumulo product updates on the cadence that best meets the needs of your environment, whether quarterly or biweekly. You can easily switch between the two update plans at any time during your Subscription.
Interested in a denser hardware platform, moving to a new server manufacturer, or cloud platform? Your Qumulo Subscription is transferable on an equivalent capacity basis to any new infrastructure supported by the Qumulo Software Class you’ve licensed, at any time during your Subscription term and without any additional charge.
Has your business model changed such that you need more performance from your storage or want to move your storage to a public cloud? Your Qumulo Subscription can be transferred across license classes on a dollar-equivalent basis for any unused term. The highly portable nature of your Subscription provides you with the ability to move to All-NVMe or the cloud as your workflow requirements change.
Software Subscription License(s)
Each Qumulo Software Class can be licensed to run on certain hardware platforms. The Qumulo Subscription is a license for a specific capacity for a fixed period of time. See the Qumulo Software Class and Platform Compatibility Matrix to determine the current compatible hardware platforms.
| License Classes | Prior License Class | Example Use Cases |
|---|---|---|
| Active | L1, L2 | Analytics, AI/ML, high performance computing, genomics, rendering, editorial |
| General Purpose | L3 | Video surveillance, digital libraries, medical imaging, disaster recovery, backup |
Platform Compatibility Matrix
Use this matrix to determine platform and node compatibility according to software license and cluster type. Each Qumulo Cluster can be made up of nodes from a single software license class and cluster type, according to the matrix below. For example, an All-NVMe node can only be added to an All-NVMe cluster with an Active license class.
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Software License Transferability
Within License Type:
You can transfer your licensed capacity amongst any hardware platform within the same License Type (See Matrix above). For example, if you licensed 384TB of Qumulo Active License for Arrow Qvr-series nodes (4 x Qvr96T-), you can transfer that subscription to any other nodes that accommodate the Active license class (see above table). Transfer within License Type Cloud will be on a dollar-for-dollar basis.
Cross License Type:
You can transfer, on a dollar-for-dollar basis, the capacity and remaining subscription term of one License Type to another License Type (See Matrix above). For example, if you licensed 960TB of Qumulo General Purpose License for Arrow Qvr-General Purpose nodes (4 x Qvr240T) for 36 months, you can apply the current remaining value of that subscription towards a subscription for Qumulo Active License for Arrow P-series nodes.
Cloud Transfers:
If you have a subscription for a BYOL image deployed on AWS or GCP, you can transition to Qumulo on Azure as a Service, or any other BYOL cloud license type, and apply dollar-for-dollar, on a pro-rata basis, the unused portion of your prepaid BYOL subscription license fee to a subscription for Qumulo on Azure as a Service.
Software Subscription Expiration
Subscriptions are a term license and are valid for the length of time licensed. The license expires immediately after the Subscription expires.
Azure Native Qumulo Software Updates
- We will provide 60 or more days of advance notification of routine planned update windows
- We will provide a second 7 day notice of routine planned update
- Occasionally, an important update must be performed with less notice. In these cases, as much notice as is responsible will be given.
- Rarely, a critical remediation update must be performed without advance notice.
- Routine planned update windows will typically be Thursday after 3pm PST, Friday after 3pm PST, and Sunday after 12pm (noon) PST. Contact us if you have a preference.
- Qumulo may opt, without customer request, to cancel an update window for particular service instances. If Qumulo chooses to cancel an update window, we may schedule an alternate update window on a case-by-case basis.
- Qumulo may revise this policy at any time.