Zero-Latency Support
See why our NPS scores are the best in the business. Connect with our support team in real-time using Slack or Microsoft Teams; No ticket, no waiting.
Qumulo Care (login required)
Rewriting the customer success rulebook
Get help the way you want it
Your dedicated Customer Success Team is standing by and available via your preferred communication channel: chat, phone, or email. Enjoy real-time communication over Slack or Microsoft Teams to troubleshoot, optimize, and educate without ever having to set up a ticket or wait for call backs.
Qumulo’s Customer Success program, Qumulo Care, is setting a new standard for customer success. Experience exceptional service and discover why Qumulo has the highest net promoter scores (NPS) in the storage industry.
With Qumulo Care, you’ll be paired with a dedicated Customer Success Manager (CSM) whose primary goal is to ensure that you are fully utilizing your Qumulo products. If you have any questions or issues, you can easily reach out via Slack, Microsoft Teams, email, or phone to get the assistance you need.
Our Customer Success Engineers (CSEs) are ready to assist you promptly, addressing your questions efficiently and effectively. Each CSE has extensive experience with file storage systems and is knowledgeable about related workflows and applications.
Qumulo Numbers
US Support Number:
+1 855 577 7544
Government Support:
+1 (855) 977-7788
UK Support Number:
+44 808 164 6656
AU Support Number:
+61 1800 954 952
DE Support Number:
+49 800 000 7047
Upgrades are easy
Your software subscription includes access to all new features and performance enhancements through monthly release cycles. Qumulo’s Instant Upgrade completes in just 20 seconds, no matter the size of your data environment. Even better, the upgrade can occur during business hours without affecting users or applications.
You can trust that upgrades are quick and consistent, regardless of cluster size or the underlying hardware. Now, the biggest challenge you’ll face is figuring out how to use your newfound extra time.
Open Source Community
The Qumulo Open Source Community contains applications built by and for Qumulo customers using the Qumulo Core APIs.
- Access the latest open source applications built with the Qumulo Core APIs
- Learn and collaborate with others on how to leverage the power of the Qumulo Core APIs
- Contribute and share your own applications using the Qumulo Core APIs
Additional Resources
