Tips for making it work remotely

Tips for making it work remotely

Recently at home, I needed a contractor to fix something in my house I didn’t have the talent to attempt on my own. When the guy came to do the work, he realized I worked from home and started asking me all sorts of questions about what kind of work I did, where my...
Delivering customer success versus customer support

Delivering customer success versus customer support

By Alan Delgado Duran “Customer Success.” While this may sound like a fancy, new-age way to describe “customer support,” it encompasses a great deal more than traditional support! It is a new way of discovering what works well with customers, tearing down the barriers...