Delivering Customer Success Versus Customer Support

Delivering Customer Success Versus Customer Support

By Alan Delgado Duran “Customer Success.” While this may sound like a fancy, new-age way to describe “customer support,” it encompasses a great deal more than traditional support! It is a new way of discovering what works well with customers, tearing down the barriers...
Attacking performance bottlenecks

Attacking performance bottlenecks

This post is not about what types of performance issues a clustered file storage system runs into; rather it will delve into the process of quickly finding those issues and removing them. That being said, many of the anecdotes and procedures are based in the field of...